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Privacy Policy

Last Updated: July 28, 2026

Introduction

Texas Precision Hydrovac ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at txhydrovac.com or communicate with us via phone, text message (SMS/MMS), or email.

Information We Collect

Information You Provide

When you submit a contact form, quote request, or communicate with us via text message, we collect:

  • Name
  • Email address
  • Phone number
  • Project details and messages you provide
  • Photos or images you send via MMS for job evaluation

When you submit our contact form, the information is transmitted to our lead-processing service (operated for us on Cloudflare's infrastructure), stored in a secure database so we can respond to and manage your inquiry, and a notification email is delivered to us via Resend. A spam-protection check (Cloudflare Turnstile) and a hidden anti-bot field are used to verify the submission is genuine.

Information Collected Automatically

When you visit our website, we automatically collect certain information through Google Analytics 4, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Geographic location (city/region level)
  • Device type (desktop, mobile, tablet)

This information is collected using cookies and similar tracking technologies. Google Analytics uses first-party cookies to measure user interactions with our website content.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and quote requests
  • Provide hydrovac excavation services you request
  • Send text messages (SMS/MMS) related to your inquiry, including quotes, scheduling, job coordination, estimates, arrival updates, and service updates
  • Request and receive photos via MMS for job evaluation
  • Improve our website and user experience
  • Analyze website traffic and usage patterns
  • Communicate with you about our services

Text Messaging (SMS/MMS)

Texas Precision Hydrovac uses SMS and MMS to communicate with customers who request service or contact us. Messages are conversational and customer care only. We do not send marketing or promotional blasts.

Message Types

You may receive text messages related to:

  • Scheduling and job coordination
  • Quotes and estimates
  • Arrival updates
  • Responding to your questions
  • Requests for job site photos (MMS) for evaluation

How You Consent to Receive Messages

End users consent in two ways:

  • Website form consent: You visit txhydrovac.com and submit a contact/quote request form. The form includes a clear disclosure immediately adjacent to the submit action stating: "By submitting this form, you agree to receive text messages (SMS/MMS) from Texas Precision Hydrovac about your inquiry, including quotes, scheduling, and service updates. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
  • Inbound text opt-in: You may also opt in by sending an initial text message to our business number to request information or send job site photos. By initiating the conversation, you request a response and consent to receive SMS/MMS related to that inquiry.

Consent to receive text messages is not a condition of purchasing any services.

Message Frequency

Message frequency varies based on your service interactions. We message only as needed to respond to your request.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-Out

You can opt out of receiving text messages at any time by replying any of the following keywords to any message from us: STOP, STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, or REVOKE.

You will receive a confirmation: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

Help

Reply HELP or INFO to any message for assistance. You will receive: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."

You can also contact us directly at (469) 983-3483 or [email protected].

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Third-Party Services

Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at https://policies.google.com/privacy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cloudflare

Our contact form submissions are processed by a service we operate on Cloudflare's infrastructure. When you submit a form, your information is transmitted to this service, which validates the submission and stores it in a Cloudflare database (D1) so we can respond to your inquiry. Cloudflare Turnstile is used to verify that submissions come from real visitors rather than automated bots; it may set a token or cookie in your browser for this purpose. You can review Cloudflare's privacy policy at https://www.cloudflare.com/privacypolicy/.

Resend

We use Resend to deliver the email notification generated when you submit a contact form. Resend processes your submitted contact details solely to deliver that notification to us and does not use your information for marketing or any unrelated purpose. You can review Resend's privacy policy at https://resend.com/legal/privacy-policy.

Twilio

We use Twilio to send and receive text messages (SMS/MMS). When you communicate with us via text message, your phone number and message content are processed by Twilio solely for the purpose of message delivery. Twilio does not use your information for marketing or any unrelated purpose. You can review Twilio's privacy policy at https://www.twilio.com/en-us/legal/privacy.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Understand how you use our website (via Google Analytics)
  • Verify that contact form submissions are genuine (via Cloudflare Turnstile)
  • Improve your browsing experience

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate security measures to protect your personal information. Our website uses HTTPS encryption to secure data transmission. Contact form submissions are stored at rest in a Cloudflare database (D1), and text messages are transmitted through Twilio's secure infrastructure. However, no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of analytics tracking
  • Opt out of text messages at any time by replying STOP
  • Revoke consent for communications at any time

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, our data practices, or our text messaging program, please contact us: